General Terms and Conditions of Business
The following terms and conditions apply to all orders placed via our online shop. Our online shop is aimed exclusively at consumers. a consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or self-employed professional activity.
2. contracting party, conclusion of contract, correction options
The purchase contract shall be concluded with Elysian.
By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. You may initially place our products in the shopping basket without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail. 3.
3. contract language, contract text storage
The language(s) available for the conclusion of the contract: German
We store the text of the contract and send you the order data and our General Terms and Conditions in text form. You can view the text of the contract in our customer login.
4. delivery conditions
Shipping costs will be added to the stated product prices. You can find out more about the shipping costs in the offers.
We only deliver by mail order. Unfortunately, it is not possible to collect the goods yourself.
In our shop you can choose between the following payment methods:
PrepaymentIf you select the prepayment method, we will provide you with our bank details in a separate e-mail and deliver the goods after receipt of payment.
Cash on delivery You pay the purchase price directly to the deliverer.
There are no further costs for this.
Credit card You enter your credit card details when placing your order.
Your card will be charged immediately after placing the order.
SEPA direct debit When you place your order, you give us a SEPA direct debit mandate. We will inform you of the date of the account debit at least one bank business day in advance (so-called prenotification). A bank business day is any working day with the exception of Saturdays, national public holidays and the 24th and 31st of December each year.
The account will be debited before the goods are dispatched.
giropay / paydirekt In cooperation with the payment service provider paydirekt GmbH, Stephanstr. 14-16, 60313 Frankfurt a. M ("giropay" or "paydirekt"), we offer the payment methods giropay and paydirekt. giropay In order to be able to pay the invoice amount via giropay, you must have a bank account activated for online banking, identify yourself accordingly and confirm the payment instruction. Your account will be debited immediately after placing the order. You will receive further information in the order process. paydirekt In order to be able to pay the invoice amount via paydirekt, you must have a bank account activated for online banking, be registered with paydirekt, legitimise yourself with your access data and confirm the payment instruction.
The payment transaction is carried out immediately after placing the order. You will receive further instructions in the order process.
Invoice The invoice amount is due 14 days after receipt of the invoice and the goods by bank transfer to our bank account. We reserve the right to offer purchase on account only after a successful credit check.
6. transport damages
If goods are delivered with obvious transport damage, please complain about such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or to contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
7 Warranty and guarantees
The statutory law on liability for defects shall apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
Customer service: You can also reach us by e-mail at Elysian.firstname.lastname@example.org
8. dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find here.
We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.